FAQ
Where is Remedy located?
When is Remedy open?
Will my insurance pay for acupuncture treatments?
Does Remedy file insurance claims?
Does Blue Cross and Blue Shield cover acupuncture?
Does Remedy accept workman's comp or personal injury cases?
Does Remedy accept Medicare and/or Medicaid?
Does acupuncture hurt?
How do I know if acupuncture will work for me?
I am afraid of needles. Are there techniques we can use that don't require the use of needles?
How do you know your Chinese herbal products are safe?
Why should I buy vitamins and supplements at Remedy?
What do I wear to my appointment?
How do I make an acupuncture or massage appointment?
Do I need a new patient exam to get a massage?
How much do treatments cost?
What do all of the initials after each practitioner's names mean?
Where is Remedy located?
Please visit our Pricing, Directions & Hours page for this informaton.
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When is Remedy open?
Please visit our Pricing, Directions & Hours page for this informaton.
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Will my insurance pay for acupuncture treatments?
Only your insurance company can answer that question. It has been our experience at Remedy that most policies in NC do not cover our services. We suggest that you call the toll-free number on the back of your card to inquire as to whether or not your treatments will be covered. Some corporate policies cover acupuncture (SAS, for example), and some patients have "flex" plans or "health insurance savings accounts" that provide money they can use towards acupuncture. Remedy is happy to provide you with the appropriate billing forms and receipts so that you may seek reimbursement. Remedy currently offers most insurance patients a 20% discount on all services. Insurance companies such as BCBS, Cigna, Aetna, MedCo, Reserve National, United Healthcare, and Wellpath all currently fall under our discount programs. Call the office to see if your health insurance carrier qualifies.
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Does Remedy file insurance claims?
We currently file claims with Aetna. However, not all Aetna patients we see will be covered under their insurance. Aetna only covers conditions they deem treatable and not experimental. You can call the number on the back of your insurance card or call us at the office if you have questions about your condition and whether it will be covered.
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Does Blue Cross and Blue Shield cover acupuncture?
We are not in network with BCBS, so we cannot file on your behalf. We will provide you with all of the necessary paperwork to be reimbursed. Remedy currently offers BCBS patients a 20% discount on all services. For more accurate information on your specific coverage, please call the number on the back of your insurance card.
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Does Remedy accept workman's comp or personal injury cases?
Yes we do.
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Does Remedy accept Medicare and/or Medicaid?
Medicare and Medicaid currently do not cover acupuncture. We do offer a senior discount.
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Does acupuncture hurt?
The needles used in acupuncture are extremely thin, usually no thicker than a hair, and are barely felt during insertion. Needles are usually retained anywhere from 20 to 40 minutes. During the treatment, most people get very relaxed. Some report feelings of warmth, tingling, distention, or heaviness. Pain is not an acceptable sensation with acupuncture and Ginna will do everything she can to make you comfortable.
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How do I know if acupuncture will work for me?
We won't know how successful your treatments will be until we start.
When you come for your new patient exam, we will do a thorough physical exam and health history to come up with a treatment plan. As with most medical practices, acupuncture and Chinese medicine offers about a 70% success rate. That means that 7 out of 10 patients will benefit from treatments. Remedy practitioners will not drag out your treatments. We will either get results in 4 to 6 treatments, or this may not be the best treatment for you. An old saying in China goes "when you raise the flag, you should see the shadow". We believe that when you receive an acupuncture treatment, there should be a noticeable change.
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I am afraid of needles. Are there techniques we can use that don't require the use of needles?
Yes. We have many tools for healing at Remedy. Acupressure, infrared heat lamps, cupping, topical liniments, traction, stretching, herbal therapy, electrical stimulation, and cold compresses are some of the modalities our non-needle patients benefit from. Acupuncture is really only a part of Chinese medicine.
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How do you know your Chinese herbal products are safe?
We understand everyone's concerns and want to reassure you about our Chinese herbal and health products. All of our supply companies are held to the highest quality GMP (Good Manufacturing Process) standards. The concentrated herbal powders that I use to customize formulas for patients are manufactured in California from pure herbs.
"I never give my patients anything that I wouldn't take myself or give to my family." -Ginna
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Why should I buy vitamins and supplements at Remedy?
Good quality and affordability! We have researched supply companies to bring you the best product for the cheapest price. Prices at Remedy are cheaper than Whole Foods, GNC, and The Vitamin Shoppe. Healthy people with good digestion and a nutritious diet don't need to be taking so much stuff. High doses of some vitamins may even be doing more harm than good. Remedy is happy to provide educated guidance about your supplement needs. The natural vitamin and supplement industry lacks government regulation in the US. Many unscrupulous and ignorant businesses have popped up to sell you products that are untested and ineffective. The nutritional products at Remedy are designed to meet the needs of patients with specific conditions or family history.
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What do I wear to my appointment?
The best thing to wear to for acupuncture is loose, comfortable clothing that can be pulled up to expose the elbows and knees. You may come to your session in whatever you are wearing for the day and we will always provide proper draping to keep you covered.
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How do I make an acupuncture or massage appointment?
You may call Carolyn at the office 788-1568 or e-mail her. If you have never been to Remedy for acupuncture before, schedule a new patient exam with your first acupuncture treatment. You will need to plan for up to 2 hours or your initial acupuncture visit. A typical acupuncture appointment will be about 60 minutes.
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Do I need a new patient exam to get a massage?
No, only acupuncture patients need to schedule a new patient exam.
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How much do treatments cost?
Please visit our Pricing, Directions & Hours page for this informaton.
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What do all of the initials after each practitioner's names mean?
The state of North Carolina issues licenses for health care professionals. Ginna has acquired her License in Massage and Bodywork Therapy (LMBT), and her License in Acupuncture (L.Ac.). She is also licensed to practice health care in the state of New Mexico where she is a Doctor of Oriental Medicine (DOM). Ginna graduated from the International Institute of Chinese Medicine in 2004 and earned her Master's of Science in Oriental Medicine (MSOM).
In 2005, she became a Diplomate in Oriental Medicine, certified by the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM).
She is the President of the North Carolina Association of Acupuncture and Oriental Medicine (NCAAOM).
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